Frequently Asked Questions

Feel free to get in touch if we do not answer your questions below
CONTACT MSART

HOW CAN I TRUST MSART?
We are a family run business hand crafting artwork since 2007. We treat every order like it’s for our own. We also ensure all orders are placed through PAYPAL to offer both buyer and seller the best financial protection available.

HOW ARE PAYMENTS PROCESSED?
All payments are processed through PAYPAL. We believe this offers both buyer and seller the best available protection and support available.

HOW WILL I VIEW MY ARTWORK PROOF?
When ready, we will email your proof to you for approval or to make any changes that you request.

HOW LONG UNTIL I RECEIVE MY PROOF?
We hope to have all artwork proofs completed and delivered to clients within 1-2 working days. However at busy times this can perhaps take an extra day.

WHAT IF I AM NOT HAPPY WITH THE PROOF I RECEIVE?
You can make changes until you are 100% with your final artwork. 

WHAT IF MY PHOTO IS OF POOR QUALITY?
We suggest only using your best photo available with the best lighting and highest resolution (sharpness). If your photo is unsuitable we will advise you and offer the chance to change photo.

HOW DO I MAKE MY BACKGROUND CHOICES?
When you place your order please use the ‘comments’ box to inform us of your chosen background colours, pattern or speech bubble preferences. For example: ‘Red background with crowns as background pattern’.

WHAT BACKGROUND OPTIONS ARE AVAILABLE TO ME?
We can pretty much use any background colour you wish. We can also add patterns or speech bubbles on request. We can work together to find the correct item you want to use as your pattern if you are unsure. Do you have a favourite pets toy you want to use in the background? Do you want stars but not sure which type of star? We can also add any text to a speech bubble if this is the style you prefer. Just let us know your thoughts and we will do our best to make it happen!

ARE THE CANVASES WRAPPED/STRETCHED?
Yes. All canvases are stretched and wrapped around chunky gallery pine stretcher bars and stapled on the back.

WHEN WILL MY ARTWORK BE PRODUCED AND DELIVERED?
Final digital portraits are delivered to your inbox within 24 hours of approval. Canvas orders will be hand crafted and delivered within 3-5 working days from your proof approval.

WILL I HAVE TO PAY FOR POST & PACKAGING?
No. Your artwork will be packaged and delivered via courier for FREE.

WHAT IS YOUR REFUND POLICY?
If for whatever reason you change your mind and do not wish to receive the final product ‘before approval’, then we offer a full refund. However once you have approved the final artwork and due to the personalisation of the product, unfortunately we cannot offer any refunds at that stage. Of course should your artwork be damaged in transit then we can offer a replacement canvas on return of the original item. Please contact us first for more details if this is the case.

DO YOU OFFER VOUCHERS?
Yes. We offer discount e-vouchers from £25 to £150. Please contact us for more details.