Frequently Asked Questions
Feel free to get in touch if we do not answer your questions below CONTACT MSARTARTWORK FAQ
HANDCRAFTED IN THE UK
All our artwork is proudly handcrafted in the UK.
FINE ART PRINTS
Our prints are printed on FSC certified fine art paper. Our fine art paper has a vibrant white, smooth matte finish to ensure accentuated colours. We use 170gsm weight and prints are shipped in robust packaging to ensure safe delivery.
FINE ART FRAMED PRINTS
Our fine art framed prints come ready with your print already inserted into the frame. Framed prints are available with both black and white options and are crafted from pine wood. They are 20-25mm thick and 10-14mm wide, providing the perfect balance of durability and style.
FINE ART CANVAS
Our fine art canvas is carefully stretched and mounted on FSC certified wooden frames which are 100% renewable, kiln-dried, knot-free and finger jointed for durability. Our stretcher bars are approximately 1.5″ deep and include hangers. Our fine art canvas is a 300gsm cotton/poly mix.
CUSTOMER SERVICE FAQ
PRODUCTION & DELIVERY
We aim to handcraft and deliver your products with 4-6 working days. All artwork is delivered in robust packaging to ensure safe delivery with tracking provided. Please note times are estimated and can vary at busy times. Standard shipping to UK mainland is £4.99. International shipping is possible however please contact us for details.
DAMAGED ITEMS
Robust packaging is used to protect your artwork. However, in the unfortunate event that you receive a damaged item please contact us within 24 hours. We can then arrange for return and a replacement issued if required.
RETURNS
Artwork can be returned to us within 14 days should you decide you do not wish to keep the item. This does not apply to customised artwork. Artwork must be returned in original packaging undamaged. Should the item be damaged please contact us beforehand. The buyer is responsible for the costs associated with returning the item and must use a traceable service with tracking provided to us. Should you wish to return an item please contact us and we can guide you through the process.
PAYMENT & REFUNDS
We use PAYPAL to process our orders. We feel this is the best option as it provides support to both buyer and seller. PAYPAL accepts all major credit and debit cards. Should a refund be required this will also be issued via PAYPAL on successful return of the item. Please note delivery costs incurred with your original purchase cannot be refunded. Only the cost of the item purchased will be refunded.